Baldwin Wallace University upgraded its Wi-Fi network by implementing a Cisco User Defined Network (UDN) along with Catalyst switches and access points. This transformation simplified the device registration process, reducing the steps for students to connect from 12 to just 2. The new infrastructure supports a more reliable and secure network, allowing for seamless connectivity across campus.

Since the implementation of the new Wi-Fi network, Baldwin Wallace's IT help desk has seen a significant reduction in support requests. Previously, the help desk was overwhelmed with students needing assistance, especially at the start of the academic year. Now, the IT staff reports having no wireless complaints throughout the year, allowing them to focus on optimizing the network rather than troubleshooting issues.

Baldwin Wallace plans to phase in Cisco Wi-Fi 6E access points across the campus. This upgrade aims to provide more spectrum and channels, reducing wireless interference while enhancing speed and security. The new technology will support a high number of users and devices, particularly for applications like Webex and streaming class content, further improving the overall student experience.